Perk Box incident

Redeeming perks is taking longer than usual and in some cases timing out

Minor Resolved View vendor source →

Perk Box experienced a minor incident on November 27, 2019 affecting Perks, lasting 6h 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2019, 10:44 AM UTC
Resolved
Nov 27, 2019, 04:58 PM UTC
Duration
6h 14m
Detected by Pingoru
Nov 27, 2019, 10:44 AM UTC

Affected components

Perks

Update timeline

  1. investigating Nov 27, 2019, 10:44 AM UTC

    We are currently investigating this issue. An update will be posted shortly.

  2. identified Nov 27, 2019, 10:55 AM UTC

    We've identified the issue and are now working on a fix.

  3. monitoring Nov 27, 2019, 12:07 PM UTC

    Performance has been back to normal for more than an hour. We'll continue to monitor

  4. resolved Nov 27, 2019, 04:58 PM UTC

    Performance is operating normally. The implemented fix successfully resolved the performance issue.