Perk Box incident

Payments failing in US region

Major Resolved View vendor source →

Perk Box experienced a major incident on February 13, 2024 affecting Perks and Wallet, lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2024, 10:26 AM UTC
Resolved
Feb 13, 2024, 04:36 PM UTC
Duration
6h 9m
Detected by Pingoru
Feb 13, 2024, 10:26 AM UTC

Affected components

PerksWallet

Update timeline

  1. identified Feb 13, 2024, 10:26 AM UTC

    We have identified an issue causing payments to fail in the US region. We are working on a fix.

  2. identified Feb 13, 2024, 10:27 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 13, 2024, 04:36 PM UTC

    This incident has been resolved.