Perk Box incident

Payments failing in US region

Major Resolved View vendor source →

Perk Box experienced a major incident on April 22, 2024 affecting Perks and Wallet, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2024, 02:21 PM UTC
Resolved
Apr 22, 2024, 03:30 PM UTC
Duration
1h 8m
Detected by Pingoru
Apr 22, 2024, 02:21 PM UTC

Affected components

PerksWallet

Update timeline

  1. investigating Apr 22, 2024, 02:21 PM UTC

    We have discovered an issue causing payments to fail in the US region. We are currently investigating.

  2. monitoring Apr 22, 2024, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2024, 03:30 PM UTC

    This incident has been resolved.