Perk Box experienced a minor incident on November 23, 2018 affecting Perks and Login, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 23, 2018, 12:56 PM UTC
We're currently experiencing platform issues that may be impacting some customers. Our team is investigating and we will post more information as it comes available.
- investigating Nov 23, 2018, 01:06 PM UTC
We are continuing to investigate this issue.
- identified Nov 23, 2018, 01:15 PM UTC
We have identified an increased load on one of our database clusters. We are working on adding some more resources to handle this increased load.
- identified Nov 23, 2018, 01:21 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 23, 2018, 01:39 PM UTC
We are further increasing resources on our database machines as a potential temporary fix whilst we investigate the root cause of the issue.
- identified Nov 23, 2018, 01:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 23, 2018, 02:01 PM UTC
Service is up and running. We have bumped resources on our stock database. The server seems to be coping well with the high traffic. We are now monitoring the server and traffic levels.
- monitoring Nov 23, 2018, 02:15 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 23, 2018, 02:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 23, 2018, 04:25 PM UTC
This incident has now been resolved and platform stability has been restored.