Perk Box experienced a major incident on January 9, 2019 affecting Perks, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Perks
Update timeline
- investigating Jan 09, 2019, 12:25 PM UTC
We're currently experiencing redemption issues that may be impacting some customers. Our team is investigating and we will post more information as it comes available.
- identified Jan 09, 2019, 12:47 PM UTC
Our engineers have identified the problem and are working towards fixing this at the moment.
- monitoring Jan 09, 2019, 01:39 PM UTC
The issue with redeeming perks has now been resolved, and we are actively monitoring the platform in the mean time.
- resolved Jan 09, 2019, 02:42 PM UTC
This incident has now been resolved and platform stability has been restored.