Perk Box incident

Platform down due to certificate issue

Critical Resolved View vendor source →

Perk Box experienced a critical incident on October 4, 2019 affecting Login, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2019, 09:56 AM UTC
Resolved
Oct 04, 2019, 10:05 AM UTC
Duration
8m
Detected by Pingoru
Oct 04, 2019, 09:56 AM UTC

Affected components

Login

Update timeline

  1. investigating Oct 04, 2019, 09:56 AM UTC

    Our platform is currently down. We are in the process of renewing our SSL certificate. We expect a few minutes of downtime whilst we carry out this emergency work. Sorry for the inconvenience.

  2. resolved Oct 04, 2019, 10:05 AM UTC

    This has now been fixed. Correction to the first post: The certificate that expired was an internal certificate within our hosting service. We will be putting in place measures to ensure this doesn't happen again in future.