Perk Box incident

Perks product down

Critical Resolved View vendor source →

Perk Box experienced a critical incident on May 30, 2020 affecting Perks, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2020, 11:34 AM UTC
Resolved
May 30, 2020, 02:19 PM UTC
Duration
2h 45m
Detected by Pingoru
May 30, 2020, 11:34 AM UTC

Affected components

Perks

Update timeline

  1. investigating May 30, 2020, 11:34 AM UTC

    We are currently investigating a perks product outage.

  2. identified May 30, 2020, 11:42 AM UTC

    A third party service we use for search within the perks product is experiencing technical difficulties. https://status.algolia.com When their issues are resolved, our services will come back online.

  3. monitoring May 30, 2020, 02:05 PM UTC

    The perks product is back up and running. We are monitoring it to make sure it is stable.

  4. resolved May 30, 2020, 02:19 PM UTC

    Perks product is stable and back to normal operations.