Perk Box incident

Failing payments

Major Resolved View vendor source →

Perk Box experienced a major incident on August 1, 2024 affecting Perks, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2024, 11:44 AM UTC
Resolved
Aug 01, 2024, 02:45 PM UTC
Duration
3h
Detected by Pingoru
Aug 01, 2024, 11:44 AM UTC

Affected components

Perks

Update timeline

  1. identified Aug 01, 2024, 11:44 AM UTC

    Issue identified with the payment processing.

  2. monitoring Aug 01, 2024, 01:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 01, 2024, 02:45 PM UTC

    This incident has been resolved.