Periscope incident

Snowflake Database Connections Lost for Some Sites

Minor Resolved View vendor source →

Periscope experienced a minor incident on June 30, 2021 affecting Sisense for Cloud Data Teams, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2021, 06:32 PM UTC
Resolved
Jun 30, 2021, 09:00 PM UTC
Duration
2h 28m
Detected by Pingoru
Jun 30, 2021, 06:32 PM UTC

Affected components

Sisense for Cloud Data Teams

Update timeline

  1. identified Jun 30, 2021, 06:32 PM UTC

    Starting at 11:07am PST, Sisense for Cloud Data Teams customers are experiencing this error, "JDBC driver encountered communication error. Message: HTTP status=401", when trying to query from their Snowflake databases. Engineers are working with Snowflake to resolve. More information is available on the Snowflake status page here: https://status.snowflake.com/ The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

  2. identified Jun 30, 2021, 07:01 PM UTC

    Sisense for Cloud Data Teams customers are experiencing errors when trying to connect to Snowflake databases. Snowflake Engineers are investigating. More information is available on the Snowflake status page here: https://status.snowflake.com/ The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

  3. identified Jun 30, 2021, 07:50 PM UTC

    Sisense for Cloud Data Teams customers are experiencing errors when trying to connect to Snowflake databases. Snowflake Engineers are investigating and found a recent change causing the issue. More information is available on the Snowflake status page here: https://status.snowflake.com/ The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

  4. monitoring Jun 30, 2021, 08:19 PM UTC

    Sisense for Cloud Data Teams customers are again able to connect to their Snowflake databases successfully. Snowflake Engineers are monitoring. More information is available on the Snowflake status page here: https://status.snowflake.com/ The Sisense Cloud Support Team can be reached at [email protected] or via live chat.

  5. resolved Jun 30, 2021, 09:00 PM UTC

    Sisense for Cloud Data Teams customers are able to connect to their Snowflake databases successfully. More information is available on the Snowflake status page here: https://status.snowflake.com/ The Sisense Cloud Support Team can be reached at [email protected] or via live chat.