Periscope incident

Support services delay due to the ticketing system outage

Notice Resolved View vendor source →

Periscope experienced a notice incident on April 14, 2022, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2022, 08:31 PM UTC
Resolved
Apr 14, 2022, 09:29 PM UTC
Duration
58m
Detected by Pingoru
Apr 14, 2022, 08:31 PM UTC

Update timeline

  1. investigating Apr 14, 2022, 08:31 PM UTC

    The support team is currently experiencing difficulties with the proper response times due to the ticketing system outage. Our engineers are actively investigating the issue. The Sisense for Cloud Data Teams application is not affected and functioning properly. The Sisense Cloud Support Team can be reached at [email protected].

  2. resolved Apr 14, 2022, 09:29 PM UTC

    Our chat / ticketing system is now fully operational. If you continue to face issues accessing chat support, the Sisense Cloud Support Team can be reached at [email protected].