Periscope experienced a critical incident on August 9, 2022 affecting Sisense for Cloud Data Teams, lasting 20h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2022, 07:59 PM UTC
The Sisense application is not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at [email protected].
- identified Aug 09, 2022, 11:59 PM UTC
Our IT and Engineering teams have identified the issue and are actively working to resolve it. The Sisense Cloud Support Team can be reached at [email protected].
- identified Aug 10, 2022, 12:27 AM UTC
The issue has been identified to be related to our hosting service. Our IT team is actively working with the third party vendor to restore service. The Sisense Cloud Support Team can be reached at [email protected]
- identified Aug 10, 2022, 01:19 AM UTC
We are continuing to work with our third party vendor to fix the issue. The Sisense Cloud Support Team can be reached at [email protected].
- monitoring Aug 10, 2022, 07:39 AM UTC
A fix has been implemented, and the Sisense Team is monitoring the results. The team is working to verify that all parts of the application are fully functional.
- monitoring Aug 10, 2022, 11:05 AM UTC
All application functionality has been restored, and this issue has been resolved. The Sisense for Cloud Data Support Team can be reached at [email protected] for additional help.
- resolved Aug 10, 2022, 04:16 PM UTC
All application functionality has been restored, and this issue has been resolved. The Sisense for Cloud Data Support Team can be reached at [email protected] for additional help. Update - Some customers are reporting that they are still not able to reach the site. This is due to caching, and can be resolved by clearing the cache or forcing a refresh.