Periscope incident

Performance Degradation for us-east-2 customers

Minor Resolved View vendor source →

Periscope experienced a minor incident on June 30, 2023 affecting Sisense Managed Service, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2023, 04:53 PM UTC
Resolved
Jun 30, 2023, 07:01 PM UTC
Duration
2h 7m
Detected by Pingoru
Jun 30, 2023, 04:53 PM UTC

Affected components

Sisense Managed Service

Update timeline

  1. investigating Jun 30, 2023, 04:53 PM UTC

    We are working with AWS to investigate performance degradation for some instances within the US-EAST-2 (Ohio) Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/home#

  2. investigating Jun 30, 2023, 05:27 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 30, 2023, 07:01 PM UTC

    Beginning at 8:26 AM PDT, a small number of EC2 instances and EBS volumes were impaired in a single Availability Zone in the US-EAST-2 Region. This issue was caused by a power event, which caused some of the instances to lose power, and some EBS volumes to experience degraded IO performance. Details can be found on https://health.aws.amazon.com/health/home# All environments have been restored to full functionality