PerimeterX experienced a minor incident on May 13, 2020 affecting Customer Support Ticketing system, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support Ticketing system
Update timeline
- investigating May 13, 2020, 12:27 AM UTC
The PerimeterX external support chat system (Slack) is currently experiencing performance issues. [email protected] email ticketing communications and phone systems are both unaffected, and may still be used for support communications.
- investigating May 13, 2020, 12:42 AM UTC
Support chat (Slack) is back to normal.
- resolved May 13, 2020, 12:43 AM UTC
This incident has been resolved.