PerimeterX experienced a minor incident on January 4, 2021 affecting Alerting Service and Customer Support Ticketing system, lasting 4h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Alerting ServiceCustomer Support Ticketing system
Update timeline
- investigating Jan 04, 2021, 03:25 PM UTC
The PerimeterX external support chat system (Slack) is currently experiencing performance issues. [email protected] email ticketing system is unaffected, and may still be used for support communications.
- investigating Jan 04, 2021, 04:43 PM UTC
The PerimeterX external support chat system (Slack) is currently experiencing performance issues. [email protected] email ticketing system is unaffected, and may still be used for support communications. -- Code Defender - Alerting Service: Slack based notifications will not fire due to a slack outage
- resolved Jan 04, 2021, 09:08 PM UTC
This incident has been resolved.