PerimeterX experienced a critical incident on April 13, 2022 affecting Cloud Detector and Cloud Detector and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2022, 01:33 PM UTC
We are currently investigating this issue.
- investigating Apr 13, 2022, 01:36 PM UTC
We are continuing to investigate this issue.
- investigating Apr 13, 2022, 01:49 PM UTC
Network outage. Customers should expect elevated amounts of 5xx responses from our backend and 502 errors in JS sensor requests
- identified Apr 13, 2022, 02:10 PM UTC
The issue has been identified and a fix is being implemented. The rate of 5xx is expected to start decreasing
- monitoring Apr 13, 2022, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 13, 2022, 02:42 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 13, 2022, 02:44 PM UTC
Customers should expect to receive 200 responses as usual on all systems.
- monitoring Apr 13, 2022, 03:12 PM UTC
Cloud detection is fully operational. Data is missing for reporting causing inaccurate data to be presented in the console.
- monitoring Apr 13, 2022, 03:38 PM UTC
All systems are fully operational
- resolved Apr 13, 2022, 03:47 PM UTC
This incident has been resolved.