PerimeterX incident
PerimeterX external support chat system Is down
PerimeterX experienced a major incident on June 2, 2023 affecting Customer Support Ticketing system, lasting 15h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2023, 03:49 AM UTC
The PerimeterX external support chat system (Slack) is currently experiencing performance issues. [email protected] email ticketing system is unaffected, and may still be used for support communications.
- monitoring Jun 02, 2023, 07:05 PM UTC
At this time any issues our partners may have experienced related to access or logging into your dedicated Slack channel or space should be resolved. However, if you are still experiencing issues related to access or Slack channel login, please reach out to your customer success point of contact via email, or submit an escalation directly to [email protected]. Additionally, by phone at +1-650-620-7800 (press 2 for support). We sincerely appreciate your patience and support.
- resolved Jun 02, 2023, 07:18 PM UTC
At this time any issues our partners may have experienced related to access or logging into your dedicated Slack channel or space should be resolved. However, if you are still experiencing issues related to access or Slack channel login, please reach out to your customer success point of contact via email, or submit an escalation directly to [email protected]. Additionally, by phone at +1-650-620-7800 (press 2 for support). We sincerely appreciate your patience and support.