PerimeterX experienced a major incident on February 9, 2024 affecting Cloud Detector and Cloud Detector and 1 more component, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 09, 2024, 04:25 AM UTC
We are experiencing network issues in several regions, which are being investigated.
- identified Feb 09, 2024, 04:44 AM UTC
We have identified and traced the network issue to our Cloud Vendor's load balancer. We are actively working towards recovering the system. In the meantime, customers should expect an elevated number of 5xx errors, which will cause the detection engine to operate in a fail-open mode
- monitoring Feb 09, 2024, 04:55 AM UTC
We have implemented a fix to restore the system and are currently monitoring its performance. The system should be fully operational within a few minutes.
- resolved Feb 09, 2024, 05:44 AM UTC
The issues have been resolved, and the system is now fully operational