Pepperi incident

ERP integration upload - slowdown

Minor Resolved View vendor source →

Pepperi experienced a minor incident on November 28, 2019 affecting WebAdmin (Studio) - US and WebAdmin (Studio) - EU and 1 more component, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2019, 10:57 AM UTC
Resolved
Nov 28, 2019, 01:49 PM UTC
Duration
2h 51m
Detected by Pingoru
Nov 28, 2019, 10:57 AM UTC

Affected components

WebAdmin (Studio) - USWebAdmin (Studio) - EUPepperi Integration Platform

Update timeline

  1. monitoring Nov 28, 2019, 10:57 AM UTC

    We have identified a slow down with the intake of files (CSV) uploaded from ERPs to Pepperi FTP. The process in charge of this is back up at full speed, however currently working hard to service all files coming up. A queue has been generated and will take a few hours to release. The immediate result is that data uploaded from ERPs in CSV format (as opposed to Dataflows) will take longer to load up (up to 20 minutes delay) Status page will update when returning back to normal.

  2. resolved Nov 28, 2019, 01:49 PM UTC

    This incident has been resolved.