Pepperi incident

Amazon Web Services (AWS) Connectivity Issues affecting Pepperi

Major Resolved View vendor source →

Pepperi experienced a major incident on December 15, 2021 affecting WebAdmin (Studio) - US and Mobile Apps Sync Interface - US and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 04:02 PM UTC
Resolved
Dec 15, 2021, 04:19 PM UTC
Duration
16m
Detected by Pingoru
Dec 15, 2021, 04:02 PM UTC

Affected components

WebAdmin (Studio) - USMobile Apps Sync Interface - USWebAdmin (Studio) - EUMobile Apps Sync Interface - EUPepperi Integration PlatformPepperi Online IntegrationPepperi API - USPepperi API - EUPepperi - WebappPepperi - Public site

Update timeline

  1. investigating Dec 15, 2021, 04:02 PM UTC

    Message from Amazon: 7:42 AM PST We are investigating Internet connectivity issues to the US-WEST-2 Region.

  2. resolved Dec 15, 2021, 04:19 PM UTC

    Message from Amazon: 8:01 AM PST We have identified the root cause of the Internet connectivity to the US-WEST-2 Region and have taken steps to restore connectivity. We have seen some improvement to Internet connectivity in the last few minutes but continue to work towards full recovery. 8:14 AM PST We have resolved the issue affecting Internet connectivity to the US-WEST-2 Region. Connectivity within the region was not affected by this event. The issue has been resolved and the service is operating normally.