Amazon Web Services (AWS) Connectivity Issues affecting Pepperi

Update timeline

1. resolved Aug 24, 2022, 05:44 PM UTC

   Increased API Errors 10:39 AM PDT We have addressed the root cause of the issue causing increased API error rates and latencies in the US-WEST-2 Region and are seeing recovery across affected API Gateway endpoints and AWS services. 10:34 AM PDT We can confirm increased API error rates and latencies affecting some services within the US-WEST-2 Region. The root cause appears to be increased error rates and latencies for API Gateway endpoints within the US-WEST-2 Region. Customers with API Gateway endpoints would be experiencing increased error rates and latencies for their requests. Customers calling Lambda via an API Gateway, would also be experiencing increased error rates and latencies for their function invocations. Other AWS services that use API Gateway - for example Batch, EKS, and EventBridge - are also experiencing increased error rates and latencies. Amazon Connect is experiencing increased call failure as well as issues with user login. We have identified the root cause and are working on a mitigation to resolve the issue. 10:23 AM PDT We are investigating increased API error rates and latencies affecting some services within the US-WEST-2 Region. We are working to identify the root cause. Affected AWS services The following AWS services have been affected by this issue. Informational (10 services) AWS Batch AWS Lambda Amazon API Gateway Amazon AppStream 2.0 Amazon Connect Amazon Elastic Container Registry Amazon Elastic Kubernetes Service