Peoplevox experienced a major incident on March 30, 2026, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 30, 2026, 12:50 PM UTC
Dear Customers, We are currently receiving reports that the login to the PVX application is not functioning as expected. We are working with high priority on a solution and will keep you informed on the status. Please accept our apologies for the inconvenience. We expect to resolve the temporary disruption shortly. Thank you for your understanding.
- investigating Mar 30, 2026, 01:26 PM UTC
We would like to inform you that our development team is actively investigating the login issues related to the 2FA process in the PVX application. Resolving this matter remains our top priority, and we are working diligently to identify and implement a fix as quickly as possible. We will continue to keep you informed of any further updates. We sincerely apologize for the inconvenience and appreciate your patience and understanding.
- investigating Mar 30, 2026, 02:39 PM UTC
We are continuing to investigate and mitigate a service degradation affecting authentication and connectivity for systems dependent on GLN / SSO, originating from the Brampton data centre. While brief periods of improvement were observed, performance has since degraded again. The incident remains active. Users may experience Slow or failed logins, intermittent timeouts accessing the application, and inconsistent behavior (some logins succeed, others fail).
- resolved Mar 30, 2026, 02:40 PM UTC
It appears that our development team has resolved the login issue affecting the PVX application. Thank you for your patience and cooperation.