People HR Outage History

Started Oct 12, 2026, 09:23 AM UTC· resolved Oct 12, 2026, 02:51 PM UTC

1. investigating Oct 12, 2026, 10:18 AM UTC

   The issue affecting Access Evo has been resolved and service is recovering. Our engineers are continuing to monitor the platform closely while the system recovers. We apologise for any inconvenience caused.

2. resolved Oct 12, 2026, 02:51 PM UTC

   The issue has now been resolved, and the system is back up and running as expected. Our team will continue to monitor performance closely to ensure ongoing stability. Thank you for your patience while we worked to restore service.

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Started Sep 22, 2026, 08:07 AM UTC· resolved Sep 22, 2026, 08:36 AM UTC

1. investigating Sep 22, 2026, 08:07 AM UTC

   Some of our People users are experiencing issues logging in to the system, our engineers are working to have this resolved as a top priotiy, we will post regular updates here to keep you updated. We apologise for any inconvenience and thank you for your patience.

2. resolved Sep 22, 2026, 08:36 AM UTC

   The issue has now been resolved, and the system is back up and running as expected. Our team will continue to monitor performance closely to ensure ongoing stability. Thank you for your patience while we worked to restore service.

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Started Jul 30, 2026, 08:46 AM UTC· resolved Jul 30, 2026, 09:51 AM UTC

1. investigating Jul 30, 2026, 08:46 AM UTC

   Dear Customer, Some of our PayCircle users are experiencing issues loading the system, our engineers are working to have this resolved as soon as possible. Please continue to monitor this page for further updates. Thank you for your understanding. Your Access Team

2. resolved Jul 30, 2026, 09:51 AM UTC

   Good morning, We are pleased to confirm that the issue affecting Paycircle system availability has been fully resolved. Our teams will continue to monitor the platform closely to ensure ongoing stability. Should there be any further developments, we will provide an additional update. If no further impact is identified, this incident will be formally closed at the end of today. We appreciate your patience and understanding while we investigated and resolved this matter. Kind regards, Your Access Team

3. resolved Jul 30, 2026, 03:13 PM UTC

   Good afternoon, We’re pleased to inform you that the login issues affecting Paycircle have remained resolved and that service remains fully restored. We recognise the importance of uninterrupted service and remain committed to providing you with the best possible experience. We have now completed our Root Cause Analysis (RCA) and have made the document available via the secure link below. https://ft-emea.accessnet.co.uk/WebClientNew/index.html/?ShareToken=B780F203B77F06FC1225D82DD6E53D83C61BB067 Password: sxP3naZGPNLF2jHH Please note that this link will remain active for one week and will expire at 1:30PM (BST) on Thursday, 6 August 2026. After this time, if you require a copy of the RCA document, please contact either our Support Team, your Account Manager, or your Customer Success Manager, quoting Incident Reference: INC-000012424. A copy of the RCA document is logged against this incident record and can be provided to you upon request. Thank you for your patience and understanding throughout this incident. Kind regards, Your Access Team

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Started Jul 24, 2026, 03:37 AM UTC· resolved Jul 26, 2026, 11:00 PM UTC

No vendor updates were posted for this incident.

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Started Jul 20, 2026, 12:36 PM UTC· resolved Jul 20, 2026, 01:42 PM UTC

1. investigating Jul 20, 2026, 12:36 PM UTC

   Some of our People users are experiencing issues loading the system, our engineers are working to have this resolved as soon as possible, we will post regular updates here to keep you informed. We apologise for any inconvenience.

2. resolved Jul 20, 2026, 01:42 PM UTC

   System performance has returned to expected levels, and the platform is now operating normally. We apologise for any inconvenience caused and thank you for your patience while we worked to resolve this.

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Started Jun 25, 2026, 02:46 PM UTC· resolved Jun 25, 2026, 03:42 PM UTC

1. investigating Jun 25, 2026, 02:46 PM UTC

   We are currently aware of an issue affecting access to the PeopleHR product. Our development engineers are treating this as a top priority and are working to resolve it as quickly as possible. The Access Group is committed to delivering the highest levels of service quality. We apologise for any disruption caused and will provide further updates as soon as they become available. Thank you for your understanding. PeopleHR Support Team

2. resolved Jun 25, 2026, 03:42 PM UTC

   We are pleased to let you know that our technical team has confirmed the issue is now resolved. Thank you for your patience during the investigation. We sincerely apologize for any inconvenience caused and appreciate your understanding. Best regards, PeopleHR Support

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Started Jun 10, 2026, 10:51 AM UTC· resolved Jun 10, 2026, 04:08 PM UTC

1. investigating Jun 10, 2026, 10:51 AM UTC

   We are aware of an issue affecting Access Identity and all associated services. We are working - as a priority activity - to resolve this. Access is committed to the highest levels of service quality; we apologise for the disruption caused and will provide further updates as swiftly as possible.

2. investigating Jun 10, 2026, 12:03 PM UTC

   Access technical engineers have deployed some technical mitigations - as a priority activity - to resolve this. We are currently monitoring the platform and will provide further updates as soon as possible. We apologise for the disruption caused.

3. resolved Jun 10, 2026, 04:08 PM UTC

   We're pleased to inform you the accessibility issue around Evo and Access Identity has been confirmed as resolved by our technical team. We thank you for your patience and sincerely apologise for any inconvenience caused. Best Regards, PeopleHR support

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Started May 18, 2026, 09:09 AM UTC· resolved May 19, 2026, 05:56 AM UTC

1. investigating May 18, 2026, 09:09 AM UTC

   We are currently experiencing some system slowness. Our team is aware of the issue and is actively working to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available.

2. investigating May 18, 2026, 12:28 PM UTC

   Performance has now stabilised and services should be operating as expected. We are still investigating the underlying cause and will continue to monitor closely. We will provide further updates as soon as we have more information.

3. resolved May 19, 2026, 05:56 AM UTC

   System performance has returned to expected levels and the platform is operating normally. Thank you for your patience.

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Started Apr 09, 2026, 07:00 AM UTC· resolved Apr 09, 2026, 09:30 AM UTC

1. resolved Apr 09, 2026, 09:30 AM UTC

   We're pleased to inform you the accessibility issue causing the "404 - File or directory not found" error has been confirmed as resolved by our technical team. We thank you for your patience and sincerely apologise for any inconvenience caused. Best Regards, PeopleHR support

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Started Dec 05, 2025, 09:08 AM UTC· resolved Dec 05, 2025, 03:17 PM UTC

1. resolved Dec 05, 2025, 03:17 PM UTC

   Cloudflare have confirmed the incident is resolved. They identified this morning’s impact occurred following a change to their web application firewall.

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Started Dec 01, 2025, 09:37 AM UTC· resolved Dec 02, 2025, 08:30 AM UTC

1. resolved Dec 02, 2025, 08:30 AM UTC

   We've now resolved the incident. Thanks for your patience.

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Started Oct 14, 2025, 08:36 AM UTC· resolved Oct 14, 2025, 03:01 PM UTC

1. resolved Oct 14, 2025, 03:01 PM UTC

   We've now resolved the incident. Thanks for your patience.

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