Pennylane incident

Login issue for accounting firm users using SAML Single Sign On

Major Resolved View vendor source →

Pennylane experienced a major incident on June 25, 2024, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2024, 08:00 AM UTC
Resolved
Jun 25, 2024, 10:15 AM UTC
Duration
2h 15m
Detected by Pingoru
Jun 25, 2024, 08:00 AM UTC

Update timeline

  1. resolved Jun 26, 2024, 07:07 AM UTC

    - Total duration: - For SAML SSO users: 35 minutes - Other users: not impacted Chronology: - 25/06/2024 12:15:00AM: Reported Our support team has become aware of errors faced by users when accessing Pennylane. Our tech team investigates the root cause. - 25/06/2024 12:22:00AM: Identified The root cause of the issue has been identified and mitigated. SSO users are the ones being affected by this issue. The application will be available for everyone in the next 10 minutes. - 25/06/2024 12:29:00AM: Resolved The issue is resolved for all users.