Peloton incident

Class Failing to Load for Some Members across Peloton surfaces

Critical Resolved View vendor source →

Peloton experienced a critical incident on October 9, 2025 affecting On Demand Classes, lasting 20h 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 05:41 PM UTC
Resolved
Oct 10, 2025, 02:02 PM UTC
Duration
20h 20m
Detected by Pingoru
Oct 09, 2025, 05:41 PM UTC

Affected components

On Demand Classes

Update timeline

  1. investigating Oct 09, 2025, 05:41 PM UTC

    The team is currently investigating the issue.

  2. identified Oct 09, 2025, 05:59 PM UTC

    Team has identified is is an issue with our on-demand classes and is working on a fix, members are still unable to take on demand video classes at this time. Live Classes, Audio Classes and Just Workout are unaffected by this outage.

  3. identified Oct 09, 2025, 07:33 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 09, 2025, 08:07 PM UTC

    Team has mitigated the issues and members should now be able to resume taking on-demand classes. Team will continue to monitor systems.

  5. identified Oct 09, 2025, 08:29 PM UTC

    Team is seeing issues across the experience and is investigating

  6. monitoring Oct 09, 2025, 09:27 PM UTC

    Team has mitigated the issues and members should now be able to resume taking on-demand classes. Team will continue to monitor systems.

  7. resolved Oct 10, 2025, 02:02 PM UTC

    This incident has been resolved.