Peakon experienced a minor incident on March 31, 2019, lasting 9h 12m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Mar 31, 2019, 07:41 AM UTC
We have been experiencing an issue delivering SMSs this morning, causing some employees to not receive their survey/reminder SMSs. We have identified the issue and taken action to avoid it happening again. We are also working on a fix to resend the SMSs that weren’t delivered as expected.
- monitoring Mar 31, 2019, 11:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 31, 2019, 04:53 PM UTC
The issue has been resolved and the backlog of SMSs have now been successfully sent.