Peakon incident

Slow response times and higher error rate

Notice Resolved View vendor source →

Peakon experienced a notice incident on May 14, 2020 affecting Dashboard and Survey and 1 more component, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2020, 02:23 PM UTC
Resolved
May 14, 2020, 06:00 PM UTC
Duration
3h 36m
Detected by Pingoru
May 14, 2020, 02:23 PM UTC

Affected components

DashboardSurveyAPI

Update timeline

  1. investigating May 14, 2020, 02:23 PM UTC

    We're seeing slow response times and higher than normal error rates. We are looking into the issue.

  2. monitoring May 14, 2020, 04:40 PM UTC

    We have identified the cause of issue and response times have returned to normal. We will continue to monitor the situation.

  3. resolved May 14, 2020, 06:00 PM UTC

    This incident has been resolved. We understand the root cause and will apply additional fixes to the underlying systems to prevent additional issues of this type in the future.