Peakon incident

Elevated error rates across the dashboard and survey

Notice Resolved View vendor source →

Peakon experienced a notice incident on August 18, 2020 affecting Dashboard and Survey and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2020, 02:40 PM UTC
Resolved
Aug 18, 2020, 03:45 PM UTC
Duration
1h 4m
Detected by Pingoru
Aug 18, 2020, 02:40 PM UTC

Affected components

DashboardSurveyAPI

Update timeline

  1. investigating Aug 18, 2020, 02:40 PM UTC

    We are currently seeing increased API errors rates, affecting the Peakon dashboard and survey.

  2. monitoring Aug 18, 2020, 02:46 PM UTC

    We have identified the cause of the issue to be an automatic failover of one of our caching databases. Error rates are back to normal and we are monitoring the situation.

  3. resolved Aug 18, 2020, 03:45 PM UTC

    This incident has been resolved.