Peakon incident

Hosting provider issues

Major Resolved View vendor source →

Peakon experienced a major incident on September 17, 2021 affecting Dashboard and Survey, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2021, 06:15 AM UTC
Resolved
Sep 17, 2021, 07:27 AM UTC
Duration
1h 11m
Detected by Pingoru
Sep 17, 2021, 06:15 AM UTC

Affected components

DashboardSurvey

Update timeline

  1. investigating Sep 17, 2021, 06:15 AM UTC

    We are currently investigating the issue.

  2. investigating Sep 17, 2021, 06:15 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 17, 2021, 06:29 AM UTC

    Issue stems from Heroku, our hosting provider, and they are reporting on the issue as well. https://status.heroku.com/incidents/2359

  4. resolved Sep 17, 2021, 07:27 AM UTC

    Heroku fixed the issue on their end. Our service are back to normal.