Peakon experienced a critical incident on February 19, 2020 affecting Dashboard and Survey and 1 more component, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
DashboardSurveyAPI
Update timeline
- investigating Feb 19, 2020, 09:43 AM UTC
We are currently investigating an issue with errors on our API due to a software deployment and are rolling back the changes to stabilize everything.
- monitoring Feb 19, 2020, 10:04 AM UTC
The software changes have been rolled back and we are monitoring the situation closely. Everything is operating as normal again.
- resolved Feb 19, 2020, 11:01 AM UTC
System has been operating normally for an hour and we will close this incident. We have identified the cause of the errors, and will work on a fix to prevent this in the future.