Peakon experienced a major incident on September 24, 2018 affecting Dashboard, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- investigating Sep 24, 2018, 03:29 PM UTC
We are seeing a high load of the database, which causes slow load times and occasional errors. We are investigating.
- investigating Sep 24, 2018, 03:53 PM UTC
We have taken steps to reduce the load, but the system remains slow at times with occasional errors.
- monitoring Sep 24, 2018, 04:23 PM UTC
The systems are recovering, but we continue to investigate the root cause.
- resolved Sep 24, 2018, 04:57 PM UTC
System has been stable for 40 minutes, so will close this incident. We will follow our usual post-mortem process to ensure we fix all underlying issues.