Peakon incident

Delay in processing of emails

Notice Resolved View vendor source →

Peakon experienced a notice incident on November 30, 2018, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2018, 08:30 AM UTC
Resolved
Nov 30, 2018, 08:30 AM UTC
Duration
—
Detected by Pingoru
Nov 30, 2018, 08:30 AM UTC

Update timeline

  1. resolved Nov 30, 2018, 12:32 PM UTC

    From 08:37 UTC until 11:37 UTC the processing of emails to employees were delayed. This caused survey emails and reminders to be sent later than scheduled. At the same time performance of the platform was degraded. This was due to an unforeseen spike in the overall workload of the platform. We will be working on improvements to handle these specific kind of workloads more efficiently.