Peakon experienced a minor incident on January 24, 2019 affecting Slack Integration and API, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Slack IntegrationAPI
Update timeline
- investigating Jan 24, 2019, 06:52 AM UTC
We are seeing increased response time from our primary database, and are stopping processing of background jobs while we investigate the issue. This will delay the delivery of emails and real time notifications.
- identified Jan 24, 2019, 07:18 AM UTC
We have identified an issue with an underlying database index affecting a limited number of queries. We are now processing background jobs at a reduced rate and monitoring performance.
- resolved Jan 24, 2019, 09:57 AM UTC
This issue has been resolved since 08:07 UTC. We continue to investigate the root cause and put in place changes to ensure this does not repeat.