Peakon incident

Slow response times and higher error rates

Notice Resolved View vendor source →

Peakon experienced a notice incident on August 20, 2019 affecting Dashboard and Survey and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2019, 06:46 AM UTC
Resolved
Aug 20, 2019, 07:23 AM UTC
Duration
36m
Detected by Pingoru
Aug 20, 2019, 06:46 AM UTC

Affected components

DashboardSurveyAPI

Update timeline

  1. monitoring Aug 20, 2019, 06:46 AM UTC

    From around 06:04 UTC to 06:28 UTC the system experienced slow response times and higher than normal error rates. The system is operating normally now, but we will continue to monitor closely and investigate the cause of the slow down.

  2. resolved Aug 20, 2019, 07:23 AM UTC

    Performance have been nominal for the last 50 minutes and we will close this incident out. We will continue to work to understand the root causes and implement changes to ensure a similar incident doesn't reoccur.