Peakon incident

Excessive memory consumption on database

Critical Resolved View vendor source →

Peakon experienced a critical incident on October 21, 2019 affecting Dashboard and Survey and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2019, 08:55 AM UTC
Resolved
Oct 21, 2019, 12:05 PM UTC
Duration
3h 9m
Detected by Pingoru
Oct 21, 2019, 08:55 AM UTC

Affected components

DashboardSurveyAPI

Update timeline

  1. investigating Oct 21, 2019, 08:55 AM UTC

    We are currently investigating this issue.

  2. identified Oct 21, 2019, 09:04 AM UTC

    The system is stable again. We continue to investigate.

  3. resolved Oct 21, 2019, 12:05 PM UTC

    We believe we have found the root cause of this. We are working on changes to ensure this does not happen again.