Peakon experienced a minor incident on May 12, 2020 affecting Dashboard, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- investigating May 12, 2020, 07:23 AM UTC
We are seeing an increased error rate for the Peakon dashboard for a small number of customers. We are investigating to find the root cause of the issue
- monitoring May 12, 2020, 08:34 AM UTC
The increased error rate has returned to normal. We are investigating a fix for the underlying issues we have found and will continue to monitor the situation.
- resolved May 12, 2020, 10:22 AM UTC
We have identified the root cause to be a temporary spike of requests. The Peakon dashboard is now operating normally. We will investigate how to better handle these spikes in the long term.