Peakon experienced a minor incident on May 20, 2020 affecting Dashboard and Survey and 1 more component, lasting 11h 40m. The incident has been resolved; the full update timeline is below.
Affected components
DashboardSurveyAPI
Update timeline
- investigating May 20, 2020, 09:51 AM UTC
We are seeing an increased error rate for the Peakon dashboard and survey applications. We are investigating to find the root cause of the issue.
- monitoring May 20, 2020, 10:50 AM UTC
We have identified the root cause of the issue and will continue to monitor the health of the system.
- resolved May 20, 2020, 09:31 PM UTC
The root cause of this incident has been traced back to a recent update. We have reverted the change while we work to fix the underlying issue. Error rates have returned to normal and all services are operational.