Peakon incident

Elevated error levels on survey and dashboard

Minor Resolved View vendor source →

Peakon experienced a minor incident on July 28, 2020 affecting Dashboard and Survey and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2020, 11:24 AM UTC
Resolved
Jul 28, 2020, 12:05 PM UTC
Duration
41m
Detected by Pingoru
Jul 28, 2020, 11:24 AM UTC

Affected components

DashboardSurveyAPI

Update timeline

  1. investigating Jul 28, 2020, 11:24 AM UTC

    We are seeing an increased error rate for the Peakon dashboard and survey applications. We are investigating to find the root cause of the issue.

  2. monitoring Jul 28, 2020, 11:44 AM UTC

    We have identified the root cause of the issue and will continue to monitor the health of the system.

  3. monitoring Jul 28, 2020, 12:05 PM UTC

    Error rates have returned to normal and all services are operational.

  4. resolved Jul 28, 2020, 12:05 PM UTC

    This incident has been resolved.