PDF-Generator API incident

Document Generation Service not accessible

Critical Resolved View vendor source →

PDF-Generator API experienced a critical incident on November 14, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2020, 10:00 AM UTC
Resolved
Nov 11, 2020, 07:30 AM UTC
Duration
—
Detected by Pingoru
Nov 14, 2020, 10:00 AM UTC

Update timeline

  1. resolved Nov 14, 2020, 10:00 AM UTC

    We have identified that our users are no longer able to access the API endpoints after infrastructure migration. Our DevOps is investigating the root cause.

  2. postmortem Nov 14, 2020, 10:01 AM UTC

    Today we migrated our main cloud service US1 to a new infrastructure to provide more scalable and reliant service. The new infrastructure uses the best practices and tools to provide world class service to our growing customer base. Unfortunately during the migration process we had issues with the Ingress configuration and we suffered a 30 minute downtime \(Severity Fatal\) from 7:35 UTC to 8:04 UTC. Our DevOps team is monitoring the service to make sure that everything is running as expected. Up-time monitoring: [http://stats.pingdom.com/6kk6o9wsksha/4741594](http://stats.pingdom.com/6kk6o9wsksha/4741594)