PDF-Generator API incident

Document Generation Delays

Major Resolved View vendor source →

PDF-Generator API experienced a major incident on January 8, 2021 affecting Document Generation Service and Customer Portal and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2021, 09:41 AM UTC
Resolved
Jan 08, 2021, 09:51 AM UTC
Duration
9m
Detected by Pingoru
Jan 08, 2021, 09:41 AM UTC

Affected components

Document Generation ServiceCustomer PortalEditor Service

Update timeline

  1. monitoring Jan 08, 2021, 09:41 AM UTC

    Our document generation processes are taking longer time than usual. We have identified the root cause and working on solving the issue.

  2. resolved Jan 08, 2021, 09:51 AM UTC

    This incident has been resolved.