PDF-Generator API experienced a major incident on January 9, 2021 affecting Document Generation Service, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Document Generation Service
Update timeline
- investigating Jan 09, 2021, 09:41 AM UTC
Our document generation processes are taking longer time than usual. We have identified the root cause and working on solving the issue.
- investigating Jan 09, 2021, 10:14 AM UTC
We are continuing to investigate this issue.
- identified Jan 09, 2021, 11:06 AM UTC
We are receiving more document generation request than usually and our auto-scaling processes failed. Due to high CPU load we are currently adding new PODs manually to service all the incoming requests.
- monitoring Jan 09, 2021, 11:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 09, 2021, 12:19 PM UTC
This incident has been resolved.