PDF-Generator API incident

Issues with the Cloud on Enterprise US service

Major Resolved View vendor source →

PDF-Generator API experienced a major incident on February 9, 2021 affecting Document Generation Service and Document Generation Service and 1 more component, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2021, 07:42 AM UTC
Resolved
Feb 09, 2021, 07:48 AM UTC
Duration
5m
Detected by Pingoru
Feb 09, 2021, 07:42 AM UTC

Affected components

Document Generation ServiceDocument Generation ServiceCustomer PortalCustomer PortalEditor ServiceEditor Service

Update timeline

  1. investigating Feb 09, 2021, 07:42 AM UTC

    We are currently experiencing network issues and our team is working on solving the problem.

  2. monitoring Feb 09, 2021, 07:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 09, 2021, 07:48 AM UTC

    This incident has been resolved.