PDF-Generator API incident

Issues with the Cloud service

Critical Resolved View vendor source →

PDF-Generator API experienced a critical incident on December 8, 2021 affecting Document Generation Service and Customer Portal and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2021, 08:03 AM UTC
Resolved
Dec 08, 2021, 08:10 AM UTC
Duration
6m
Detected by Pingoru
Dec 08, 2021, 08:03 AM UTC

Affected components

Document Generation ServiceCustomer PortalEditor Service

Update timeline

  1. monitoring Dec 08, 2021, 08:03 AM UTC

    The PDF Generator API Cloud service currently has issues related to roll-backing deployment.

  2. resolved Dec 08, 2021, 08:10 AM UTC

    The PDF Generator API Cloud service is back up. We have rollbacked to previous version.