PDF-Generator API incident

Document Generation Delays

Major Resolved View vendor source →

PDF-Generator API experienced a major incident on May 14, 2022 affecting Document Generation Service, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2022, 06:04 PM UTC
Resolved
May 14, 2022, 07:34 PM UTC
Duration
1h 29m
Detected by Pingoru
May 14, 2022, 06:04 PM UTC

Affected components

Document Generation Service

Update timeline

  1. investigating May 14, 2022, 06:04 PM UTC

    Our document generation processes are taking longer time than usual. We have identified the root cause and working on solving the issue.

  2. monitoring May 14, 2022, 06:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 14, 2022, 06:35 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring May 14, 2022, 06:43 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring May 14, 2022, 07:22 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 14, 2022, 07:34 PM UTC

    This incident has been resolved.