PDF-Generator API experienced a major incident on July 11, 2022 affecting Document Generation Service and Customer Portal and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
Document Generation ServiceCustomer PortalEditor Service
Update timeline
- investigating Jul 11, 2022, 06:33 AM UTC
Our document generation processes are taking longer time than usual. We have identified the root cause and working on solving the issue.
- resolved Jul 11, 2022, 06:42 AM UTC
The issue was caused by memory consumption configuration which caused PODs to run out of the memory. Our team is reviewing the configuration and will update it accordingly to prevent future issues.