PDF-Generator API incident

Document Generation Delays

Minor Resolved View vendor source →

PDF-Generator API experienced a minor incident on July 25, 2022 affecting Document Generation Service and Customer Portal and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2022, 03:02 PM UTC
Resolved
Jul 25, 2022, 03:54 PM UTC
Duration
51m
Detected by Pingoru
Jul 25, 2022, 03:02 PM UTC

Affected components

Document Generation ServiceCustomer PortalEditor Service

Update timeline

  1. investigating Jul 25, 2022, 03:02 PM UTC

    Our document generation processes are taking longer time than usual. We have identified the root cause and working on solving the issue.

  2. monitoring Jul 25, 2022, 03:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 25, 2022, 03:54 PM UTC

    This incident has been resolved.