PDF-Generator API incident

General Cloud Service DB connection issues

Critical Resolved View vendor source →

PDF-Generator API experienced a critical incident on April 1, 2023 affecting Document Generation Service and Customer Portal and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2023, 03:17 PM UTC
Resolved
Apr 01, 2023, 03:29 PM UTC
Duration
11m
Detected by Pingoru
Apr 01, 2023, 03:17 PM UTC

Affected components

Document Generation ServiceCustomer PortalEditor Service

Update timeline

  1. investigating Apr 01, 2023, 03:17 PM UTC

    We are currently investigating the database connection issues that affect our Cloud service.

  2. resolved Apr 01, 2023, 03:29 PM UTC

    We have fixed the database connection issue caused by high usage. We have upgrade database instances to support high loads better. The issue caused API downtime for 30 minutes from 14:54 to 15:24 UTC.