PDF-Generator API experienced a minor incident on August 16, 2023 affecting Document Generation Service, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Document Generation Service
Update timeline
- identified Aug 16, 2023, 08:41 AM UTC
After deploying the new Template Service, some users may experience failed document generation requests for the first request they make with a new template. We have identified the issue and are working on a fix to ensure that Template Service creates a template definition cache already on the first request.
- resolved Aug 16, 2023, 10:59 AM UTC
This incident has been resolved.