PDF-Generator API incident

Document Generation Errors

Minor Resolved View vendor source →

PDF-Generator API experienced a minor incident on August 18, 2023 affecting Document Generation Service, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2023, 06:38 AM UTC
Resolved
Aug 18, 2023, 07:01 AM UTC
Duration
23m
Detected by Pingoru
Aug 18, 2023, 06:38 AM UTC

Affected components

Document Generation Service

Update timeline

  1. investigating Aug 18, 2023, 06:38 AM UTC

    Some users may experience failed document generation requests for the first request they make with a new template.

  2. investigating Aug 18, 2023, 06:38 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 18, 2023, 06:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 18, 2023, 07:01 AM UTC

    This incident has been resolved.