PDF-Generator API incident

Document Generation Issues: API v3

Major Resolved View vendor source →

PDF-Generator API experienced a major incident on September 20, 2023 affecting Document Generation Service, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2023, 06:54 AM UTC
Resolved
Sep 20, 2023, 06:58 AM UTC
Duration
3m
Detected by Pingoru
Sep 20, 2023, 06:54 AM UTC

Affected components

Document Generation Service

Update timeline

  1. identified Sep 20, 2023, 06:54 AM UTC

    API v3 document generation endpoint returns base64 content instead of a raw file when output=I is used.

  2. resolved Sep 20, 2023, 06:58 AM UTC

    We have rollbacked the API v3 to the previous version to fix the issue.