PDF-Generator API incident

Document Generation Delays in API v3

Major Resolved View vendor source →

PDF-Generator API experienced a major incident on November 1, 2023 affecting Document Generation Service, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2023, 09:32 AM UTC
Resolved
Nov 01, 2023, 09:52 AM UTC
Duration
20m
Detected by Pingoru
Nov 01, 2023, 09:32 AM UTC

Affected components

Document Generation Service

Update timeline

  1. investigating Nov 01, 2023, 09:32 AM UTC

    Our document generation processes are taking longer time than usual. We have identified the root cause and working on solving the issue.

  2. identified Nov 01, 2023, 09:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 01, 2023, 09:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 01, 2023, 09:52 AM UTC

    This incident has been resolved.